Payment Policy
Effective Date: February 19, 2025

At CrispCite, we strive to make your shopping experience as seamless and secure as possible. Below, you’ll find the details regarding our payment policy, which outlines the accepted payment methods, billing information, and other important payment-related terms.

1. Accepted Payment Methods

We accept the following forms of payment for all online purchases:

  • Credit and Debit Cards:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • PayPal:

    • You can also pay securely via your PayPal account. Simply select PayPal as the payment option during checkout.

  • Gift Cards:

    • If you have a CrispCite gift card, you can redeem it as part of your payment. Please enter the code at checkout to apply the value to your order.

All payment transactions are processed securely through an encrypted payment gateway to ensure that your sensitive information is protected.

2. Order Processing

  • Once you have placed an order and entered your payment information, we will process your order promptly.
  • Payment will be charged at the time of purchase, and an order confirmation will be sent to your email with details of the transaction.
  • In some cases, payment authorization may take up to 24 hours depending on your payment provider.

3. Currency

All transactions on CrispCite are conducted in U.S. dollars (USD). If you are shopping internationally, please note that currency conversion fees may apply depending on your bank or credit card provider.

4. Payment Security

We use SSL (Secure Sockets Layer) encryption technology to ensure that your payment information is processed securely. We do not store your payment card information on our servers, and we ensure that all transactions are processed through secure channels.
For added protection, we use advanced fraud detection systems to monitor for suspicious activity on our website.

5. Billing Information

  • When placing an order, please provide accurate and up-to-date billing information, including your name, address, and payment details.
  • It is your responsibility to ensure that the information provided during checkout is correct. Incorrect billing information may lead to order delays, cancellations, or failed transactions.

6. Sales Tax

  • Sales tax will be applied to orders based on the delivery location and applicable tax rates.
  • Sales tax rates are calculated during the checkout process.

7. Payment Failures

If your payment is declined, you will be notified immediately, and your order will not be processed. Common reasons for a declined payment include:

  • Insufficient funds in your account
  • Incorrect payment information
  • Bank or payment processor issues

Please verify your payment details and attempt the transaction again. If you continue to experience issues, contact your payment provider or reach out to our customer service team for assistance.

8. Promotions and Discount Codes

  • If you have a discount code, it must be applied at checkout to receive the discount. Discount codes cannot be applied after an order is placed.
  • Promotions and discount codes cannot be combined with other offers unless explicitly stated.

9. Payment Disputes

In the event of a payment dispute (chargeback), we will work with the payment provider to resolve the issue. If you believe there has been an error with your payment, please contact us directly at info@crispcite.com to discuss and resolve the issue.

10. Customer Support

If you have any questions regarding payments, billing, or any issues related to your order, our customer service team is available to assist you:

Thank you for choosing CrispCite! We are dedicated to providing you with a secure and enjoyable shopping experience. If you have any concerns or questions about your payment, feel free to reach out, and we’ll be happy to assist you.