Sales Policy
Effective Date: February 19, 2025

At CrispCite, we are committed to providing high-quality fragrances and an exceptional shopping experience for all our customers. Our Sales Policy outlines the terms and conditions that govern your purchase of products from our website, crispcite.com. Please read through this policy carefully before making a purchase.

1. Product Availability

  • All products listed on CrispCite are subject to availability. While we make every effort to ensure our inventory is up to date, there may be times when certain products are out of stock or discontinued. In such cases, we will notify you promptly and offer a suitable alternative, or issue a full refund if requested.
  • We reserve the right to limit quantities of items purchased, especially during sales or promotional periods.

2. Pricing

  • All prices on our website are listed in U.S. dollars (USD) and include applicable taxes unless otherwise specified.
  • We reserve the right to change prices at any time without prior notice. If a price change occurs after you have placed an order, we will honor the price that was in effect at the time of purchase.
  • Promotional discounts or special offers may be applied at checkout, and these offers are valid for a limited time. Terms and conditions may apply to specific promotions.

3. Order Processing

  • Once your order is placed, you will receive an order confirmation email. This email will include the details of your purchase, including the items you’ve ordered, the total price, and the shipping address.
  • Orders are typically processed within 1-2 business days. Please note that orders placed on weekends or public holidays will be processed the following business day.

4. Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: PayPal accounts for secure online payments
  • Gift Cards: CrispCite gift cards (if available)

All transactions are processed through a secure payment gateway to protect your financial information.

5. Shipping and Delivery

  • Shipping fees are calculated at checkout based on the shipping method chosen and the destination address.
  • We offer a range of shipping options, including standard, expedited, and overnight delivery. Estimated delivery times will vary depending on the shipping method selected.
  • Please refer to our Shipping Policy for more detailed information on shipping rates, methods, and delivery times.

6. Sales Tax

  • Sales tax will be added to orders based on the shipping destination. The applicable tax rate will be calculated during the checkout process.

7. Order Cancellations

  • If you wish to cancel an order, please contact us immediately at info@crispcite.com or call (865) 397-1972. We will make every effort to cancel your order before it is processed and shipped. Once an order has been shipped, it cannot be canceled, but you can return the item according to our Refund and Returns Policy.

8. Returns and Refunds

  • Please refer to our Refund and Returns Policy for details on how to return an item and request a refund. Returned items must meet the eligibility criteria outlined in the return policy.

9. Promotions and Discounts

  • Promotions and discounts are subject to specific terms and conditions, which will be clearly stated in the promotion’s description. Discount codes and offers are valid only during the specified time frame and may not be combined with other promotions unless otherwise stated.
  • Promotional items or free gifts are subject to availability, and we reserve the right to substitute items of equal value if necessary.

10. Customer Service

If you have any questions about our products, services, or policies, our customer service team is here to assist you. Please feel free to contact us:

We appreciate your business and are committed to providing an outstanding shopping experience. Thank you for choosing CrispCite for your fragrance needs!